Erchless Castle Estate
Last updated: 16 January 2026

Erchless Castle Estate (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a fair, lawful, and transparent way. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, contact us, or use our services.

This policy is provided in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

Data Controller:  Erchless Castle Estate
Struy,
Highland,
Scotland,
IV4 7JU

tel: +44 7977 516 088

If you have any questions about this policy or how we use your data, please contact us using the details above.

2. WHAT INFORMATION WE COLLECT
We may collect and process the following types of personal data:
• Contact details (such as name, email address, telephone number)
• Enquiry details (such as messages submitted via contact forms, email, or telephone)
• Booking and event information (such as dates, guest numbers, accommodation or venue requirements)
• Payment information (if applicable, payments are usually handled by secure third-party providers and we do not store full card details)
• Website usage data (such as IP address, device information, pages visited, and approximate location)
• Marketing preferences (such as whether you choose to receive updates)

3. HOW WE COLLECT YOUR INFORMATION
We collect personal data in the following ways:
• When you fill in a form on our website
• When you email, call, or contact us directly
• When you make an enquiry, booking request, or request information
• Through cookies and analytics tools (where enabled)

4. HOW WE USE YOUR INFORMATION
We use your personal data to:
• Respond to enquiries and provide information you request
• Manage booking enquiries and reservations (where applicable)
• Provide customer service and communicate with you
• Improve our website, services, and user experience
• Send marketing communications (only where you have asked to receive these)
• Maintain security and prevent fraud or misuse of our website

5. OUR LAWFUL BASIS FOR PROCESSING
Under UK GDPR, we must have a lawful basis to process your personal data. Depending on the situation, we rely on one or more of the following lawful bases:
• Contract: where processing is necessary for a booking, reservation, or service you request
• Legitimate interests: to respond to enquiries, improve services, and operate our business effectively
• Consent: where you have actively opted in (for example, receiving marketing emails or accepting certain cookies)
• Legal obligation: where we must comply with a legal requirement (for example, tax or accounting rules)

Where we rely on consent, you can withdraw it at any time by contacting us.

6. WHO WE SHARE YOUR INFORMATION WITH
We only share personal data where necessary and relevant. This may include:
• Our website hosting provider and IT support partners
• Booking, payment, or reservation providers (if applicable)
• Email service providers
• Analytics providers (such as Google Analytics, if enabled)
• Professional advisers (such as accountants or legal advisers)
• Authorities where required by law (for example, regulators or law enforcement)

We do not sell your personal data to third parties.

7. INTERNATIONAL TRANSFERS
Some third-party service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your personal data in line with UK data protection requirements.

8. HOW LONG WE KEEP YOUR DATA
We keep personal data only for as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.

As a guide:
• Enquiries: typically retained for up to 12 months
• Bookings and transactions: typically retained for up to 6 years for financial record-keeping
• Marketing preferences: kept until you unsubscribe or ask us to delete them

9. YOUR DATA PROTECTION RIGHTS
You have rights under UK GDPR, including:
• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data (in certain circumstances)
• The right to restrict processing (in certain circumstances)
• The right to object to processing (in certain circumstances)
• The right to data portability (in certain circumstances)
• The right to withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us using the details above.

10. COMPLAINTS
If you have concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

11. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to improve performance and understand how visitors use the site.

You can control cookies through your browser settings and, where used, our cookie consent banner. Some essential cookies are required for the website to function properly.

If you have a dedicated Cookie Policy page, please refer to that page for more information.

12. SECURITY
We take appropriate security measures to protect your personal data against loss, unauthorised access, alteration, or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.

13. LINKS TO OTHER WEBSITES
Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies separately.

14. CHANGES TO THIS PRIVACY POLICY
We may update this policy occasionally to reflect changes in our services, website, or legal requirements. The latest version will always be published on this page, with the “Last updated” date shown at the top.

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COOKIE POLICY
Erchless Castle Estate
Last updated: 16 January 2026

This Cookie Policy explains what cookies are, how we use them, and the choices you have when visiting the Erchless Castle Estate website.

This policy should be read alongside our Privacy Policy.

1. WHAT ARE COOKIES?
Cookies are small text files that are stored on your computer, phone, or tablet when you visit a website. Cookies help websites function properly, improve performance, remember your preferences, and (in some cases) provide analytics and marketing information.

2. HOW WE USE COOKIES
We use cookies to:
• Make the website work correctly and securely
• Remember your preferences (where relevant)
• Understand how visitors use the site so we can improve it
• Measure the effectiveness of content and pages

3. TYPES OF COOKIES WE MAY USE
A) Strictly necessary cookies
These cookies are essential for the website to function. They enable core features such as page navigation, security, and form functionality. You cannot disable these cookies using our cookie banner (but you can block them in your browser, which may affect how the site works).

B) Performance and analytics cookies (optional)
These cookies help us understand how visitors use our website, for example which pages are visited most often and how visitors move around the site. This information helps us improve performance and content. Where used, these cookies are only set with your consent.

Common examples:
• Google Analytics (if enabled)

C) Functional cookies (optional)
These cookies allow the site to remember choices you make (such as preferences) to provide a more personalised experience. Where used, these cookies are only set with your consent.

D) Marketing cookies (optional)
Marketing cookies can be used to track visitors across websites and show relevant adverts. Erchless Castle Estate does not typically use marketing or advertising cookies, but if we do in future we will update this policy and request consent via the cookie banner.

4. THIRD-PARTY COOKIES
Some pages may include content or services provided by third parties (for example, embedded videos, maps, or booking widgets). These third parties may set their own cookies. We recommend reviewing their privacy and cookie policies for more information.

Examples may include:
• Embedded video providers (such as Vimeo or YouTube)
• Mapping tools (such as Google Maps)
• Booking or payment providers (where applicable)

5. MANAGING YOUR COOKIE PREFERENCES
When you first visit our website, you may see a cookie banner giving you options to accept or reject optional cookies (such as analytics).

You can also manage cookies at any time via:
• Your browser settings (to delete or block cookies)
• The cookie settings link on our website (if provided)

Please note: blocking some cookies may affect how the website functions.

6. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes to our website, services, or legal requirements. The latest version will always be published on this page, with the “Last updated” date shown at the top.

7. CONTACT US
If you have any questions about this Cookie Policy, please contact:

Erchless Castle Estate
Struy,
Highland,
Scotland,
IV4 7JU

tel: +44 7977 516 088